Privacy Policy

1. Introduction

At HealthBhi, we are committed to protecting your privacy and ensuring the security of your personal and medical information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our healthcare coordination services.

2. Information We Collect

We collect information that you provide directly to us, including:

• Personal information (name, contact details, location)
• Medical history and health information
• Insurance details and policy information
• Communication preferences
• Payment and billing information
• Consultation notes and care records

3. How We Use Your Information

We use the collected information for the following purposes:

• Coordinating your healthcare services and appointments
• Connecting you with appropriate healthcare providers
• Processing insurance claims and documentation
• Providing personalized care management
• Communicating important health updates and reminders
• Improving our services through AI-powered insights
• Complying with legal and regulatory requirements

4. Data Security

We implement industry-standard security measures to protect your information. All medical data is encrypted both in transit and at rest. We use secure servers, SSL encryption, and strict access controls to ensure your data remains confidential. Our team members sign confidentiality agreements and undergo regular security training.

5. Information Sharing

We share your information only in the following circumstances:

• With healthcare providers involved in your care
• With hospitals and medical facilities for coordination
• With insurance companies for claim processing
• With your explicit consent
• When required by law or legal process
• To protect health and safety in emergencies

Note: We never sell your personal or medical information to third parties.

6. Your Rights

You have the right to:

• Access your personal and medical information
• Request corrections to inaccurate data
• Request deletion of your information (subject to legal requirements)
• Opt-out of marketing communications
• Withdraw consent for data processing
• Request a copy of your data in portable format

7. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations. Medical records are retained in accordance with healthcare regulations and industry standards, typically for a minimum of 7 years.

8. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience, analyze usage patterns, and improve our services. You can control cookie settings through your browser preferences.

9. Children's Privacy

Our services are not directed to children under 18. We only collect information about minors when provided by parents or legal guardians for healthcare coordination purposes.

10. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of any material changes via email or through our platform. Your continued use of our services after such changes constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

HealthBhi
Mumbai, Maharashtra, India
Email: support@healthbhi.com